Many local dj services now offer on-line planning tools to plan you wedding or event on the web from the comfort of your home. Gone are the days of mailing bulky paper planners and songs list that never seemed to stay updated.
As a Wedding DJ, I love these tools because you can keep everything organized in one place and allow your customers the ease of planning online. From Request lists to “Do Not Play” lists, these software solutions have been a godsend for those planning an out of town event.
So far my customers love them too! Most feel vary comfortable with the paperless environment, however we still do email and fax planning paperwork if they are not.
Is the personal Touch Going Away?
However, with all these digital innovations are DJs and other vendors loosing the personal touch of communicating with their customers one on one? In the days of email and text messaging, many people now longer prefer a face to face meeting and even worse a long phone conversation. Also I feel both the DJ and customer should have a “written paper trail” of their event ideas and request so that there is no misunderstandings at the wedding day or event. It also serves to settle disputes after the event, if the customer is unsatisfied with the way the performer did his/her job.
What do you think? As a customer, are there on-line tools helpful or a hindrance? All the DJs out there, what do you feel about on-line planning systems and what it has done to the industry?